Lunifia , hereinafter referred to as “the CUSTOMER”.
These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between Lunifia and the Customer relating to the sale of the products ordered.
Any order made on the website Lunifia requires that the Customer accepts in advance and without reservation the General Conditions of Sale in their entirety.
In the event of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the Website.
Lunifia reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.
In the event of modification, the General Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day of placing his order.
Article 1 – Definitions
The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or plural).
- General Conditions of Sale : designate this document, i.e. the terms and conditions applying in the relations between Lunified and the Client.
- Order : designates the Customer's purchase order relating to one or more Product(s) or Service(s) placed by use of the Website www.lunifia.com or via Customer Service
- Website : refers to the website accessible at the address www.lunifia.com
- Product : designates a product or Service offered for sale on the Website
- CUSTOMER : designates a Natural or Legal Person, consumer, who uses the lunifia.com Website and acquires one or more Product(s), for their personal needs, having previously adhered to the General Conditions of Sale.
Lunifia and the customer and the conditions applicable to any purchase made through the website lunifia.com
By agreeing to these Terms of Sale, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of minor age in your care to buy on this online sales site.
Use of our products for any illegal or unauthorized purpose is prohibited.
Lunifia retains the possibility of modifying these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the customer.
Article 3. Prices
The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.
Lunifia reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the customer.
The products remain the property of Lunified until full collection of the price by Lunifia.
Products on promotion will be indicated by a “PROMOTION” sticker or by a crossed-out Price, our promotions are valid while stocks last at the time of the order and during the display period.
For customers outside mainland France, lunifia.com is obliged, in accordance with current law, to charge VAT on orders shipped to most countries in the European Union.
For customers outside the European Union and Overseas Territories, orders are not subject to VAT, but may be subject to local taxes and customs taxes in force in the receiving country. These rights and sums do not fall within the jurisdiction of www.lunifia.com. They are the responsibility of the customer.
Warning: Any inaccurate information provided by the customer in order to evade VAT may result in civil fines and criminal prosecution.
The prices of the Products indicated on the site www.lunifia.com do not include processing and shipping costs which are invoiced in addition to the price of the Products purchased and depending on the total amount of the order.
Article 4. Order
The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the latest at the time of delivery. Lunifia reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
To order Products on the Website www.lunifia.com, the CUSTOMER must create an account by providing the required information on the registration form.
To order Products on the Website www.lunifia.com, the CUSTOMER must create an account by providing the required information on the registration form.
The account creation section is accessible directly from the main menu bar. At each visit, the customer, if he wishes to order or consult his account (order status, personal information, etc.), must identify himself using this information.
Article 5. Payment
The price of the Products and the logistics preparation and delivery costs are payable in full by the customer at the time of placing the Order.
The lunifia.com website may offer the Customer the option to pay for their order using different payment methods of their choice:
- By credit card :
- After choosing the bank card payment method, the Customer is redirected to the secure interface of the payment system in order to securely enter their personal bank card details. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.
Lunifia on the site www.lunifia.com benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code.
In the event of non-compliance of a product sold, it may be returned to Lunifia who will take it back, exchange it or reimburse it in the form of a credit. All complaints, requests for exchange or refund must be made by post to the address: contact@lunifia.com within
Article 9. Liability
Lunifia has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. The responsibility of Lunifia cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular loss of data, intrusion, viruses, interruption of service, and other involuntary problems, or for any event qualified as force majeure, in accordance with the jurisprudence.
The computerized records kept in Lunifia's information systems under reasonable security conditions will be considered as proof of communication, orders and payments made between Lunified and the Client.
Article 10 - Security
The website www.lunifia.com is the subject of a security system: the SSL encryption process has been adopted but all the scrambling and encryption processes have also been reinforced to protect as effectively as possible all sensitive data linked to the means of payment.
Article 11 - Intellectual property
All texts, comments, works, illustrations and images reproduced on the site www.lunifia.com are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site www.lunifia.com is strictly prohibited, whether in the form of a photo, logo, visual or text.
Article 12. Personal data
All the data you provide on the site www.lunifia.com are in order to be able to process your orders.
Under Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the seller's right to rectify, consult or modify and delete the data you communicated to us. This right can also be exercised online.
Article 13. Force majeure
The execution by Lunifia of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds. Lunifia will inform customers of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. If this suspension continues beyond a period of fifteen days, the customer will have the possibility of canceling the current order, and the price of the Products ordered and the delivery costs paid will then be reimbursed.
Article 14. Applicable laws and competent jurisdictions
The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic. In the event of a difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help from a consumer association or any other advice of their choice.
Article 15. Customer service
For any information or questions about an order, customer service is at your disposal.
- By email: contact@lunifia.com
- By telephone : 01 72 52 38 56
- On our social networks @lunifiaparis
Article 16. Return and refund policy
If the item you purchased has a defect, we accept returns and exchanges. To do this, please follow the steps below to contact us:
Send us an e-mail to the following address: contact@lunifia.com or call us on 01 72 52 38 56
Our team will review your request and send you a feedback form to complete to validate your request.
Please note that you have 14 days from receipt of your order to inform us of your request for an exchange or refund in the form of a credit. For your request to be processed, the products must be returned in their original packaging and must not have been used. Return costs will be the responsibility of the customer.
We would also like to inform you that due to hygiene and health considerations, we cannot accept returns or exchanges of real and fake nose piercings, ear piercings as well as earrings.
Please note that Lunifia declines all responsibility in the event of loss of packages after they have been deposited with the carrier. Once your package is declared delivered, we are no longer liable. Therefore, no refunds will be made in this case.
Finally, we would like to inform you that in the event of packages delivered to a relay point and not collected, resulting in their return to our warehouse, the following conditions will apply for any new shipment or reimbursement request:
- For a new shipment: the shipping costs for reshipment will be your responsibility, to which will be added an additional charge of €2.
- For a refund: the initial shipping costs will be deducted from the amount refunded, with an additional charge of €2
Please do not hesitate to contact us at contact@lunifia.com if you have any further concerns.
The Lunifia team